Terms of Service

Effective Date: March 1, 2014
Last Updated: March 20, 2025

Welcome to Furlong HVAC Services. These Terms of Service (“Terms”) govern your use of our website
(www.furlonghvacservices.com) and any services provided by Furlong HVAC Services (“we,” “our,” or “us”).
By accessing or using our Website or services, you agree to comply with these Terms.

1. Services Provided

• Furlong HVAC Services provides HVAC installation, maintenance, and repair services.
• All services are subject to availability and may require an approved estimate before work is scheduled.

2. Quotes & Pricing

• All quotes provided are valid for a limited time as specified in the estimate.
• Prices may change due to market conditions, including supplier price increases or unforeseen costs.
• A deposit may be required to secure pricing and schedule services.
• Standard service and installation pricing may be referenced on our pricing page. Pricing published online is for general informational purposes only and is subject to change without notice. Final pricing is determined by the approved estimate and scope of work.

3. Scheduling & Cancellations

• Appointments must be scheduled in advance.
• Cancellations or rescheduling must be made at least 24 hours in advance.
• We reserve the right to refuse service in cases of unsafe working conditions or non-compliance with local codes.
• We reserve the right to refuse, suspend, or terminate service at any time if a customer engages in abusive, threatening, aggressive, or disrespectful behavior toward our staff, contractors, or representatives.

4. Payments & Refunds

• Payment is due upon receipt of invoice unless otherwise agreed upon.
• Accepted payment methods include cash, credit cards, e-transfers, and financing options (where available OAC).
• Deposits are non-refundable unless service cancellation is due to an error on our part.
• Failure to remit payment in full, including withholding payment due to a perceived unresolved issue or dispute, constitutes non-payment under these Terms.

5. Warranty & Liability

• We provide warranties on equipment and workmanship as per manufacturer, estimated proposals and service agreements.
• All service and installation warranties apply only to accounts that are paid in full.
• Warranty coverage is suspended immediately upon non-payment and is not reinstated retroactively.
• Warranty coverage does not apply where payment has been withheld, delayed, or disputed, including situations where the reported issue is unrelated to the original scope of work.
• Warranties do not cover damage due to misuse, lack of maintenance, or third-party modifications.
• We are not liable for any indirect, incidental, or consequential damages resulting from service delays or equipment failures beyond our control.

6. Customer Responsibilities

• Ensure safe access to the property for scheduled services.
• Maintain a safe environment for technicians to perform work.
• Follow recommended maintenance guidelines for installed equipment.

7. Website Use & Content

• All content on our Website, including text, images, and logos, is the property of Furlong HVAC Services and may not be copied, modified, or distributed without permission.
• You may not use our Website for unlawful purposes, including attempting to hack, disrupt, or misuse any services or information.

8. Privacy Policy

• By using our services, you agree to the terms outlined in our Privacy Policy, which explains how we collect, use, and protect your data.

9. Changes to These Terms

• We may update these Terms at any time.
• Continued use of our Website and services constitutes acceptance of any revised Terms.

10. Contact Us

• Furlong HVAC Services
• info@furlonghvacservices.com
• (613) 766-4632
• www.furlonghvacservices.com

11. Dispute Resolution

• Any concerns or disputes regarding services must be submitted in writing within seven (7) calendar days of service completion.
• Customers agree to allow Furlong HVAC Services a reasonable opportunity to inspect and, where applicable, address any warranted issue before engaging third parties or withholding payment.
• Disputes do not permit invoice non-payment while under review.

12. Non-Payment & Suspension of Service

• Failure to pay any invoice in full may result in suspension of warranty coverage, service privileges, and future scheduling.
• Reinstatement of warranty or service eligibility requires full payment of all outstanding balances and may be subject to additional diagnostic or administrative fees.